Patient Engagement
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3 Ways to Use an Engineering Mindset to Optimize Patient Access Workflows
In a day of vast innovation, expansion, and acquisitions, an engineering mindset can bring a unique and effective approach to thinking across the system, evaluating the current and future state, standardizing on best practices, and considering upstream and downstream workflows.
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Health IT, MedCity Influencers
Data Access and Equity: How Secure Engagement Data Sharing Makes for Healthier Patients
The fusion of clinical and engagement data can revolutionize the way we understand and treat patients. By optimizing data collection and synthesis, securely sharing data, and ensuring equitable access, we can make significant strides towards delivering more personalized, effective, and patient-centered care.
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Payer’s Place: Dr. Anil Singh
Dr. Anil Singh shares his insights into the strategies employed by the organization to identify the most effective digital solutions for their members.
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Technology is Great. But Does it Really Change Health Outcomes for the Better?
We must advocate for the positive impact that technology can have on healthcare outcomes, while also building solutions to create a more equitable health system. This includes traditional, less tech-reliant methods for those unable to embrace technology.
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The Journey to Personalized Healthcare
The Walt Disney Company excels in designing exceptional service because they are hyper-focused on listening, tracking, designing, and measuring the experiences of guests visiting their properties. We can apply this approach in pharma by enhancing our patient journey maps and go beyond focusing on the key clinical engagement touch points (e.g., doctor visits, prescription pickups) and enriching our insights with the micro-moments surrounding these obvious events.
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Hospitals, MedCity Influencers
Navigating the Journey from CMO and Physician to Patient
Even with my “VIP” access to the healthcare system as a physician who practiced in my community, I’m still struggling to coordinate my care as a cancer patient. I believe patients need more from their payers, providers, and digital health collaborators when it comes to care coordination and navigation.
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Patient Engagement Is Key to the Success of Value-Based Care Programs
While greater operational efficiency and cost control are essential to the success of VBC initiatives, so too is patient engagement. Care coordination and care management are far more difficult – and far less likely to achieve optimal outcomes – without patients who are fully engaged with their providers.
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4 Keys to Engaging Healthcare Consumers Digitally
One health system that initiated a journey mapping process for breast health services focused on connecting patients with a breast surgeon within 48 hours. But for the patient, that’s not 48 hours. That’s 10,000 moments of terror, she told them. Understanding this, the health system redesigned how it communicated with patients.
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How Should Providers Adapt to Telehealth’s New Era?
Most patients prefer in-person care to virtual, according to a recent report. This finding should drive health systems to refine their telehealth experiences — they should determine which type of visits are best-suited for the modality, and they should ensure their virtual care environments adopt a more human-centric design.
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It’s Time for Healthcare To Embrace Patient-Friendly Language
Recent regulations from the Office of the National Coordinator for Health IT (ONC) and Centers […]
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Discover the Next-Gen Platform for Integrated Collaborative Care
Beyond EHRs and digital front doors, reducing the gaps in patient care journeys.
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Memora Health Snags $30M for Platform That Digitizes Complex Care
Memora Health recently raised $30 million in funding. The company’s platform automates touch points for complex care patients through text messaging-based programs. Some of Memora’s customers include Mayo Clinic, Penn Medicine, Northwell Health and Boston Medical Center.
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MedCity Influencers, Health Tech
Want to Create Digital Experiences that Resonate? Use Tech to Eliminate Uncertainty
By focusing on ways to eliminate uncertainty in the patient journey, health systems can more effectively develop digital solutions that enhance convenience, take the guesswork out of the patient experience, and give patients the tools they need to access care and maintain their health.
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MedCity Influencers, Consumer / Employer
Consumerism, Customer Experience at Healthcare’s Forefront
Healthcare consumerism and prioritizing the customer experience to boost loyalty are key focus areas for providers and payers in the months and years ahead.
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MedCity Influencers, Patient Engagement
The Importance of Patient Experience To Recession-proof Your Practice
By hearing critiques or praises directly from the source of your practice’s revenue, you can determine what is working and what needs improvement.
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MedCity Influencers, Health Tech
Product Innovation: Why End Users Can’t Be Afterthoughts in 2023
To drive adoption, digital health solutions must solve real user problems, which means users cannot be an afterthought in developing these solutions. But it’s also important to recognize that end users aren’t the only group whose needs matter. Workable, scalable digital health solutions must also clear the hurdles of technical feasibility and business viability.