member engagement
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Technology is Great. But Does it Really Change Health Outcomes for the Better?
We must advocate for the positive impact that technology can have on healthcare outcomes, while also building solutions to create a more equitable health system. This includes traditional, less tech-reliant methods for those unable to embrace technology.
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Here Are 3 Ways Health Plans Can Avoid Member Abrasion
Member churn isn’t good for anyone. It negatively affects health plan performance, making it less likely that members are getting the care they need.
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Payer’s Place: Dr. Anil Singh
Dr. Anil Singh shares his insights into the strategies employed by the organization to identify the most effective digital solutions for their members.
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Report: Most health plans are struggling to provide a coherent online experience for members
A new report finds most health plans are failing to offer their members seamless digital experiences. Members are frustrated by these oftentimes confusing online journeys, a sentiment that could be costing insurers’ revenue and customers.
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Getting Medicare Advantage members to take advantage of plan benefits
One way MA plans can stand out in an increasingly competitive market is by making members aware of the benefits they may not even know they have and encouraging them to use those benefits.
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How health plans can help accelerate Covid-19 vaccinations
These next few months are a tremendous opportunity to build trust with customers — imagine the reciprocal goodwill if a payer’s message helps its members get to the front of the line.
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Why payers need top-notch digital data management
Strategic decisions payers make today will determine how ready they will be for a future where patients expect their healthcare to be as seamless as online shopping.
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MedCity Influencers, Patient Engagement
True healthcare engagement is not about “likes” and “thumbs ups”
For many years, digital consumer engagement meant getting eyeballs on things, namely ads and getting people to click through those ads to generate revenue, but taking action is the only metric that matters in health.
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Payers can use AI to transform customer experience if they get their data together first
AI chatbots can create a more agile operation that gives members choices and uses resources more efficiently but no AI program can work that magic with the way most payers’ data is currently organized.
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What common Medicaid challenges can technology help overcome?
The four shared challenges for Medicaid programs identified by the Primed roundtable series were member engagement, data actionability, data exchange and workforce capacity.
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Discover the Next-Gen Platform for Integrated Collaborative Care
Beyond EHRs and digital front doors, reducing the gaps in patient care journeys.