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Exceptionalism—A core problem in healthcare leadership
We believe that healthcare leadership’s ingrained culture of exceptionalism drives today’s profound problem whereby patient satisfaction is low, inefficiency is high, and patient outcomes are poor.
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MedCity Influencers, Physicians
In our minds, we’re goin’ to Carolina—Medical schools as drivers of an improved patient experience
East Carolina University’s Brody School of Medicine is one great example of medical schools that you may not know about but that are doing a very fine job training our next generation of patient-centered, compassionate caretakers in medicine.
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Payer’s Place: Dr. Anil Singh
Dr. Anil Singh shares his insights into the strategies employed by the organization to identify the most effective digital solutions for their members.
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MedCity Influencers, Health Tech, Payers
Great Expectations—Devoted Health and the positive patient experience
We find much to admire in the fact that Devoted is a payer obsessed with the unit economics of love–building positive patient experiences one family-member at a time.
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MedCity Influencers, Patient Engagement
Hedgehogs, healthcare and Haven: When business leaders miss the mark
How could the successful founding companies behind Haven not know that hiring decisions for healthcare CEOs need to be based on the CEO’s track record innovating, growing and leading great organizations through crisis and growth, not on the CEO’s raw smarts??